CUSTOMER SERVICE

 

Have questions or concerns?  

Call us at 651-330-0338 or fill out the form below.

ORDERING, SHIPPING AND RETURNS
How can I order products?

Cocoon House designs, imports and wholesales fine silk clothing.  Together with our nationwide network of representatives, we market and fulfill orders for large retailers and small boutiques.

Our minimum order is $500.00.

Wholesale orders can be placed via telephone or fax:

  • 651-330-0338 - phone

  • 651-646-8400 - fax

For inquiries about sales representatives, please contact us directly.

We strongly encourage retail customers to shop for Cocoon House products at stores in their local area.  When this is not possible, please contact us, as we may be able to accommodate your order.  Please note that all retail sales are final -- no returns, refunds or exchanges will be given.

What are payment terms?

Full payment, including shipping charges, is due before shipment.  Payment via credit card is required for initial orders and for all orders under $15,000.00.  We accept all major US credit cards.

Pricing disclaimer:

All prices on our web site are subject to change without notice.  While we make every effort to provide you with accurate and up-to-date pricing, occasionally, one or more items on our web site may be incorrectly priced.   Cocoon House reserves the right to refuse or cancel any orders for incorrectly priced items. 

How are orders shipped?

All orders are subject to shipping and handling charges.  Orders are shipped via Federal Express (FedEx), United Parcel Service (UPS) or United States Postal Service (USPS).  

How do I return an item?

 

All returns require a Return Authorization Number.  Contact us directly to request a return authorization.

Claims for damaged merchandise must be made within 30 days of delivery for credit, refund or exchange.

Returns may be subject to a 20% restocking fee

Retail and Special Orders may not be canceled, returned or exchanged.

PRIVACY

Your satisfaction and sense of privacy are priorities for us, so we take a number of steps to protect your personal information.  Here are the highlights:

Email Address

Your email address will never be given out or sold to outside third parties for marketing purposes.  The email address you provide to us will be use to:

  • Respond to requests for information you have sent to us.

  • Communicate with you about your account or orders you have placed with us.

  • Send you our periodic newsletter about new products and upcoming events.

    • Note that to receive our newsletter, you need to sign up and opt in.  We will not automatically subscribe you to any list.​

    • If you decide to stop receiving our newsletter, you can click the unsubscribe link in the newsletter or contact us and ask to be removed from the list.

Credit Card Numbers

All credit card transactions processed by Cocoon House are conducted through a secure server.  Your credit card number is encrypted and sent directly to the payment processor and is never stored on our server.

Privacy Policy

For more detailed information, please click the link to our complete Privacy Policy.

 
 
 
 
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